Hide Standard Template option for my Custom knowledge Bases

[Nikita Nikita]

Hi,

I have created one article template and I want to show that as only option to create knowledge. For example my knowledge base is New Product and I have created Product Knowledge as an article template.

I want Product Knowledge to be the only template for New Product Knowledge Base.

[Community Alums]

Hi @Nikita Nikita ,

You can control the templates that are available within each knowledge base by going to the knowledge base and clicking on the "Article Template" tab. 

Click on "Edit" and select (or de-select) from the existing templates. I'm not sure if this gets you where you want to be, but I hope it helps!

[Nikita Nikita]

Thank you for your reply, @Community Alums !

I have selected it already but it is still showing two options to create article. Standard and Product Knowledge.

[Community Alums]

Hi @Nikita Nikita ,

The standard one would be there .

you won't find the Standard template in the [kb_article_template_list] table because it's not really a template, but rather the default kb_knowledge.doform. The other templates that you see on that list (eg. kb_template_what_is) are child tables of the default.

[Nikita Nikita]

@Community Alums 

I tried solution mentioned in KB Article by servicenow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788336

But it is hiding standard template for all knowledge bases, Can you please help me with some conditions I can add in ArticleTemplateUtilSNC script include? So that it can be hidden for some selected knowledge bases and available for others.