Copy REQ Variables to SC_TASK Description

[Adam H1]

I am new to scripting, but I just completed the Scripting in ServiceNow Fundamentals class and I am trying to put some of what I learned to work.  It's not coming easy to me, yet. 

 'description_of_request' is part of a variable set on some of our catalog items.  When a request is submitted we want the 'description_of_request' written to 'description' and 'short_description' fields on the RITM and the SCTASK.  I wrote the following script in a business rule that  works as intended for RITM.  However, I cannot figure out how to modify this script to do the same for the SCTASK.  How would you modify this script to also set the 'description' and 'short_description' fields on the SCTASK = description_of_request?

(function executeRule(current, previous /*null when async*/ ) {
    //Query sc_req_item and match on current.request
    //Update short_description and description of req_item with description_of_request from variable set

    var grRITM = new GlideRecord('sc_req_item');

    grRITM.addQuery('request', current.request);

    grRITM.query();

    while (grRITM.next()) {

        current.short_description = grRITM.variables.description_of_request;
        current.description = grRITM.variables.description_of_request;
		
        grRITM.update();
    }


})(current, previous);

[Adam H1]

Hi Ankur,

Another member helped me get this working with Business Rulees. I am going to stick with that for now. But, I do intend to go back sometime and try to recreate the same process with Flow.  Thanks for the help!

Adam

[Ankur Bawiskar]

No worries.

Please mark my responses helpful if you feel those helped you

Regards
Ankur

[Mark Roethof]

Let me know if you need futher help with this.

Do answer if you are using a Workflow then or a Flow. Since you are new to ServiceNow, I assume you are using a Flow, which is nowadays the preferred method of ServiceNow. Workflow should not be the first go to. 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Adam H1]

Hi Mark,

I am using a Business Rule.  Do you suggest I use Flow instead?

Thanks,

Adam

[shloke04]

Hi,

There can be multiple ways to handle this based on how your current catalog is configured whether it is driven by Flow (requires no code for mapping Short and Description), or if it is a Workflow there are activities available through which you can do this.

But if you ae looking from a script learning perspective and want to modify using BR then you can update your existing script itself as below:

(function executeRule(current, previous /*null when async*/ ) {
    //Query sc_req_item and match on current.request
    //Update short_description and description of req_item with description_of_request from variable set

    var grRITM = new GlideRecord('sc_req_item');

    grRITM.addQuery('request', current.request);

    grRITM.query();

    while (grRITM.next()) {

        current.short_description = grRITM.variables.description_of_request;
        current.description = grRITM.variables.description_of_request;
		
        grRITM.update();
updateCatalogTask(gr);
    }

function updateCatalogTask(ritmID){
var gr = new GlideRecord('sc_task');
gr.addQuery('request_item',ritmID.sys_id);
gr.query();
while(gr.next()){
gr.short_description = ritmID.short_description;
gr.description = ritmID.description;
gr.update();
}
}


})(current, previous);

Please share your current config details to assist further.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke