Copy resolution notes to additional comments

[rambo1]

Hi, 

I have resolution notes(closed_notes) and additional comments (comments) which is a journal field on incident form, and both are mandatory during resolving a incident. Now, I want resolution notes to be copied to additional comments, when resolver fills additional comments and resolution notes and resolves incident, additional comments should be appended by resolution notes.

I have tried before update business rule with script:

current.comments = current.closed_notes;

But this did not work, any other way to copy resolution notes to additional comments?

[Priyanka114]

Use business rule as below,

When: before

Insert: true

Update: true

Advanced: true

Condition: current.close_notes.changes()

Script: current.comments.setJournalEntry(current.close_notes);

This is working for me. 🙂

[Tinku Kajariya]

Hi Priyanka,

Yes the above script is working but the issue is both the fields are mandatory on my incident form during resolving a incident. So now I want that whenever I fill resolution notes(closed_notes) that resolution note should be copied into comments which is mandatory field(keep this in mind) before updating or saving the form. Now how I can copy that resolution notes into comments before saving the form.