copy sctask attachments - to rtim

[nameisnani]

Hi Team ,

can anyone please help me on this requiement .

Ony for particular catalog item ' Snow Support ' 

whenever in sctask we have attached any attachment . the same to should copy to ritm .

how to configure , can any one please help me .

@Ankur Bawiskar  Please help me here 

[nameisnani]

@Bhavya11 

It should be only for particular catalog item “ snow support “ 

now please update

[OlaN]

Hi,

In my opinion attachments should never be copied this way, it will only lead to duplication of data, which is unnecessary most times.

Instead, I propose that you create a simple Flow that moves the attachment from the SCTASK to the RITM when this scenario happens.

It shouldn't be hard to configure, reach you if you want an example.

[Ravi Gaurav]

Hi @nameisnani 

Follow the below video to copy attachment which I have created.
https://www.youtube.com/watch?v=4P-AUaNQ8EE&list=PLKH9bPqlw1neHQZWQpYXHKy7LGiG9lhZn

[Ankur Bawiskar]

@nameisnani 

I already shared solution for your same question in another thread.

sharing here again

you can use after insert business rule on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord("sc_task");
    gr.addQuery("sys_id", current.table_sys_id);
    gr.addQuery("request_item.cat_item.name", "ServiceNow Suppor");
    gr.query();
    if (gr.next()) {
        new GlideSysAttachment().copy("sc_task", gr, 'sc_req_item', gr.request_item.sys_id);
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@nameisnani 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.