copy sctask attachments - to rtim
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08-03-2025 10:46 PM
Hi Team ,
can anyone please help me on this requiement .
Ony for particular catalog item ' Snow Support '
whenever in sctask we have attached any attachment . the same to should copy to ritm .
how to configure , can any one please help me .
@Ankur Bawiskar Please help me here
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a week ago
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-11-2025 04:26 AM
Hi @nameisnani
I have a similar situation in my work routine
May you consider create a business Rule
Parameter:After > insert
condition: item > (name of your catalog)
scrip:
(function executeRule(current, previous) {
var taskGR = new GlideRecord('sc_task');
if (taskGR.get(current.table_sys_id)) {
GlideSysAttachment.copy(
'sc_task',
taskGR.sys_id,
'sc_req_item',
taskGR.request_item
);
}
})(current, previous);