copy sctask comments to ritm

[nameisnani]

Hi Team ,

can anyone please help me on this requiement .

Ony for particular catalog item ' Snow Support ' 

whenever sctask worknotes is updated the same comments should copy in ritm additinal comments . 

how to configure , can any one please help me .

@Ankur Bawiskar  Please help me here 

[Ankur Bawiskar · Accepted solution]

@nameisnani 

you can use after update business rule on sc_task

Condition: Work notes Changes && current.request_item.cat_item.name == 'Your Item Name'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var ritm = current.request_item.getRefRecord();
    ritm.work_notes = current.work_notes.getJournalEntry(1);
    ritm.update();

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar  sure let me try 

[nameisnani]

@Ankur Bawiskar 

[Ankur Bawiskar]

@nameisnani 

You should not directly copy paste what we share in community.

Please enhance it  based on your developer skills and experience.

I believe you know how to apply filter conditions in business rules.

If not then I will suggest to enroll in Scripting Fundamentals course on now learning.

For the above you should use this

current.work_notes.changes() && current.request_item.cat_item.name == 'ServiceNow Support'

If my response helped please mark it correct and close the thread so that it benefits future readers.