copy sctask comments to ritm

nameisnani
Mega Sage

Hi Team ,

 

can anyone please help me on this requiement .

 

Ony for particular catalog item ' Snow Support ' 

 

whenever sctask worknotes is updated the same comments should copy in ritm additinal comments . 

 

how to configure , can any one please help me .

 

@Ankur Bawiskar  Please help me here 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

you can use after update business rule on sc_task

Condition: Work notes Changes && current.request_item.cat_item.name == 'Your Item Name'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var ritm = current.request_item.getRefRecord();
    ritm.work_notes = current.work_notes.getJournalEntry(1);
    ritm.update();

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

12 REPLIES 12

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

you can use after update business rule on sc_task

Condition: Work notes Changes && current.request_item.cat_item.name == 'Your Item Name'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var ritm = current.request_item.getRefRecord();
    ritm.work_notes = current.work_notes.getJournalEntry(1);
    ritm.update();

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  sure let me try 

@nameisnani 

You should not directly copy paste what we share in community.

Please enhance it  based on your developer skills and experience.

I believe you know how to apply filter conditions in business rules.

If not then I will suggest to enroll in Scripting Fundamentals course on now learning.

For the above you should use this

current.work_notes.changes() && current.request_item.cat_item.name == 'ServiceNow Support'

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader