copy sctask comments to ritm

[nameisnani]

Hi Team ,

can anyone please help me on this requiement .

Ony for particular catalog item ' Snow Support ' 

whenever sctask worknotes is updated the same comments should copy in ritm additinal comments . 

how to configure , can any one please help me .

@Ankur Bawiskar  Please help me here 

[nameisnani]

@Ankur Bawiskar  

also what ever attachments we are attaching the same has to copy to ritm . that to only for this catalog item . how to do that ?

[Ankur Bawiskar]

@nameisnani 

Did I answer your original question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar  

Could u please help me on this

[Ankur Bawiskar]

@nameisnani 

I believe it's a bit unfair to ask follow-up questions without acknowledging the original response. If your initial query has been answered, it’s courteous to mark the response as correct. The discussion can then continue within the same thread for any related follow-ups.

[Ankur Bawiskar]

@nameisnani 

you can use after insert business rule on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord("sc_task");
    gr.addQuery("sys_id", current.table_sys_id);
    gr.addQuery("request_item.cat_item.name", "ServiceNow Suppor");
    gr.query();
    if (gr.next()) {
        new GlideSysAttachment().copy("sc_task", gr, 'sc_req_item', gr.request_item.sys_id);
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.