copy sctask comments to ritm

[nameisnani]

Hi Team ,

can anyone please help me on this requiement .

Ony for particular catalog item ' Snow Support ' 

whenever sctask worknotes is updated the same comments should copy in ritm additinal comments . 

how to configure , can any one please help me .

@Ankur Bawiskar  Please help me here 

[nameisnani]

@Ankur Bawiskar 

while doing testing 

i have attached - attachment in sctask - but is not copied to assiocated ritm @Ankur Bawiskar 

could u please hlep me here what was the issue here 

[Ankur Bawiskar]

@nameisnani 

I informed to use after insert business rule on sys_attachment

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kaushal_snow]

Hi @nameisnani ,

Good day !!

Create an After (Update) Business Rule on sc_task, and in when to run in first tab, select trigger only when Work Notes change AND the parent RITM is the specific catalog item “Snow Support”...

(function executeRule(current, previous) {
  if (!current.work_notes.changes()) return;
  var ritm = new GlideRecord('sc_req_item');
  if (!ritm.get(current.request_item) ||
      ritm.cat_item.toString() != 'sys id of catalog item')
    return;
  var wn = current.work_notes.getJournalEntry(1);
  if (!wn) return;
  var prev = ritm.comments.getJournalEntry(1);
  if (prev && prev.indexOf(current.sys_id) > -1) return;

  ritm.comments = 'From ' + current.number + ':\n' + wn + '\n(via task ' + current.sys_id + ')';
  ritm.update();
})(current, previous);

Additionally, you can use flow designer to achieve the same task...

Give it a try and let me know...