Copy URL to Clipboard

[Bradley Ross]

I use the "Copy URL to Clipboard" UI Macro all the time. I right-click on the header of the incident and choose Copy URL. A browser dialog pops up saying that security prevents copying directly to the clipboard, so I'll need to press Ctrl-C and then close the dialog. It is hokey, but it works.

Today, I happened to be doing this on hi.service-now.com and lo and behold, the URL copied directly to the clipboard without the extra browser security dance. Hey!!! I want that in my instance!

I tried it on my Geneva developer instance and I still get the cheesy browser dialog.

I think I could work around this by creating a new UI Macro with the contents of the clipboard.js library. Then I could edit the context_form_header UI Macro so that the right-click menu points to my new and improved clipboard library. Then I wouldn't have to use the cheesy browser pop-up ever again.

I could do that, but since ServiceNow has already solved this problem on HI, perhaps there is a more elegant (and long-term supported) solution that others could recommend?

[Julian Hoch]

Interesting - I did not even notice that. With Safari, I still get the popup in HI, but not in Chrome. Perhaps there is a plugin or a property you can activate? Or it might be some HI-specific customization. I would be interested to know that as well.

[Bradley Ross · Accepted solution]

We just updated to Helsinki Patch 4 and we noticed that this is fixed natively! Thank you ServiceNow!