how do I build a to do list

russdiven
Kilo Explorer

I have a number of repeatable tasks that my team has to work on, some that are daily, weekly, monthly.

I'm not sure exactly where to start.   Can someone provide direction?  

I'm fairly new to ServiceNow but this seems like it should be a fairly simple task to accomplish.

Thank you!

3 REPLIES 3

Chuck Tomasi
Tera Patron

Hi Russ,



I did this using scheduled templates as incidents when I was a customer. It's not a bad first step while you get more comfortable with the platform. See section 3 here.



http://wiki.servicenow.com/index.php?title=Creating_a_Template#Creating_Records_with_a_Scheduled_Tem...



There are a multitude of other options, but this provides some quick time to value.


xiaix
Tera Guru

Correct, it is a fairly simple task to accomplish.



You can create a new "Scheduled Job":


find_real_file.png



And have the script call to a Script Include that would create a new task however you define:


find_real_file.png


Daniel Draes
ServiceNow Employee
ServiceNow Employee

Instead of a script you could also schedule a workflow with a simple 'Create Task' activity



Also, instead of Incident you might consider using the Personal Task   Plugin.