copying email to the case record using the flow designer

[rajamusani]

we are having inbound email trigger using the flow designer on the procurement case table

In one of the scenario i need to copy the entire email to the work notes or comments of the target record.
i am able to copy subject or body of the email.Please suggest how to copy the entire email contents to the target record.

[pratikjagtap]

Hi @rajamusani ,

Try following steps

Add an Action in Flow Designer:
1.After the trigger (Email Received on Procurement Case),

2.Add a "Update Record" action,

3.Target: Trigger → Record (Procurement Case)

4.Field to update:

• Work notes (or Additional Comments, depending on visibility needs)
• Set the value to:
  🟢 Trigger → Email → Body HTML

This will paste the HTML-formatted full email (richer than plain body_text) into the case's notes.

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[rajamusani]

Thanks pratik for your reply

But I had used yesterday OOB Action("Associate record to email" ) it is creating the email in the procurement case , this action helped my requirement.

[rajamusani]

Thanks pratik for your reply

For me OOB ACTION("Associate record to email" ) helped to create the email on the case record.