Copying incident's short description to its child task before submitting the task

[mfhaciahmetoglu]

Hello,

I am stuck with a requirement.

The requirement is simple. We have a Jira Task that we create from Incident (so the the incident is the parent of the jira task). We want to copy the short description of the incident to the summary field of Jira task, which should be displayed before the submission so that the user can see the copied information and edit if required.

I wrote a BR. But because it is on server-side, it only works when I submit the Jira task. What I want, however, is that once the user navigates to Jira task form to create a jira task, short description should already appear before I submit the form.

How can I achieve this?

Best,

Firat

[mfhaciahmetoglu]

@Brad Bowman  thanks for the reply.

Jira task is added as a relationship. Then it appears in the related records. I checked it but it seems what you suggested is not possible?

Best,

Firat 

[Ankur Bawiskar]

@mfhaciahmetoglu 

so incident is submitted in ServiceNow it creates a JIRA task.

User navigates to JIRA task form -> does this mean in JIRA UI?

Your requirement is not clear.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mfhaciahmetoglu]

Hi @Ankur Bawiskar,

Jira Task is relationship added to the incident table. It appears in the related records. When we click "new", it creates a new Jira Task with Parent being that incident. 

It seems that indeed, GlideAjax or g_scratchpad object would do the job indeed.

Best,

Firat 

[Ankur Bawiskar]

@mfhaciahmetoglu 

you can use display business rule on that related list table and show the incident's summary

Give the correct field parent

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	g_form.addInfoMessage(current.parent.short_description);

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mfhaciahmetoglu]

@Ankur Bawiskar, the requirement is not to show an info message but to copy it to the summary directly!