Copying worknotes from Incident to Task

[Tahzeeb]

Hi All,

I need some help on below requirement

I need to copy work-notes from Incident to Task but with the condition that all the work-notes should be copied only at the time of Task creation and later only recent work-notes should be copied.

-Tahzeeb

[Tahzeeb]

Hi shruthiub,

In the Before Rule have you just wrote Incident in the statement

current.Incident.work_notes.GetJournelEntry(-1)

because in my case when I try to form this statement I don't see any value as Incident coming up after choosing current.

I tried the same with HR Task also but there also not sure what needs to added to form the statement as no option is available

Kindly suggest

[Community Alums]

Hi Tahzeeb,

The "incident" on Incident Task table is a field. You need to write it.

[Community Alums · Accepted solution]

Hi Tahzeeb,

Are you trying this logic on HR Case and HR Task table? If yes, please follow the below screenshots on Human Resources : Core Scope.

1. BR on HR Case table:

2. BR on HR Task Table

Expected Results:

HR Task:

[Tahzeeb]

Thank you shruthiub.

I have marked it is correct as the code is working fine.

There is a very wired Issue that I am facing

I had put the condition in business Rule as

HR Service = XYZ

When this condition is in place the worknotes are not copied at the time of Task creation but if I remove this condition it copies the worknotes.

My requirement is specific to particular HR Services so i can't have the business rule without specifying the name of HR Services.

I am starting a New Thread for that, if possible please provide your inputs on the same

[Tahzeeb]

Just to close this Loop,

This Issue got fixed by dot walking

Parent Task->HR Case->HR Service

Earlier I was just adding condition as HR Service