Copying worknotes from Incident to Task

[Tahzeeb]

Hi All,

I need some help on below requirement

I need to copy work-notes from Incident to Task but with the condition that all the work-notes should be copied only at the time of Task creation and later only recent work-notes should be copied.

-Tahzeeb

[Ankur Bawiskar]

Hi,

in the after insert/update business rule you can determine the operation whether it is insert or update using current.operation()

if(current.operation() == 'insert'){

// do something

var gr = new GlideRecord('incident'); 

gr.addQuery('sys_id',current.parent.sys_id);

gr.query();

while(gr.next())

{

gr.work_notes=current.work_notes.getJournalEntry(-1);
gr.update();

}

}

else if(current.operation() == 'update'){

// do something

var gr = new GlideRecord('incident'); 

gr.addQuery('sys_id',current.parent.sys_id);

gr.query();

while(gr.next())

{

gr.work_notes=current.work_notes.getJournalEntry(1);
gr.update();

}

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Tahzeeb]

Hi Ankur,

this is not working, its only copying latest worknotes once the Task is created

[Ashutosh Munot1]

Yes because gr.work_notes=current.work_notes.getJournalEntry(1);

if you want all work notes then

gr.work_notes=current.work_notes.getJournalEntry(-1);

Thanks,
Ashutosh

[Ankur Bawiskar]

Hi Tahzeeb,

So during insert it will be the only entry in work notes for that table so the latest and all both will have same value

Example: if task is created just now and user entered testing in work notes then testing is the only word as of now in work notes; it won't have any previous value

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Tahzeeb]

Hi Ankur,

Here are the steps to reproduce

1)Create an Incident

2)Add the Work-notes say Test 1,Test 2,Test 3...

(Test 1, Test 2, Test 3 are different work notes added to the Incident at different time before the Task was created)

3)Create a Task from Incident

At this Stage All the work-notes from Incident i.,e., Test 1,Test 2, and Test 3 should be copied

4)At this stage we already have Task Created

5)Now Add the work-note Test 4

6)At this stage only Latest Work note which in this case is Test 4 should be copied to the Task

This is what I am trying to achieve