Copying worknotes from Incident to Task

[Tahzeeb]

Hi All,

I need some help on below requirement

I need to copy work-notes from Incident to Task but with the condition that all the work-notes should be copied only at the time of Task creation and later only recent work-notes should be copied.

-Tahzeeb

[Tahzeeb]

Hi Pooja,

I tried similar code but not sure what is wrong, now even if I try to write the similar core for HR Case it doesn't seem to working, below is the screen shot

[Ankur Bawiskar]

Hi,

Did you try script shared by me earlier? sharing once again

Also parent is the field on incident_task table which stores incident

1) BR: Before Insert on incident_task;

Condition: Incident is not empty

Script:

current.work_notes = current.parent.work_notes.getJournalEntry(-1);

2) BR: After Update on incident

Condition: Work notes changes

Script:

var incTask = new GlideRecord('incident_task');

incTask.addQuery('parent', current.getUniqueValue());

incTask.query();

while(incTask.next()){

incTask.work_notes = current.work_notes.getJournalEntry(1);

incTask.update();

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Community Alums]

Hi Tahzeeb,

I have tried this on my PDI and it works. Can you try-

1. Create a 'Before' 'Insert' BR on 'incident_task' table and add the script:

current.work_notes = current.incident.work_notes.getJournalEntry(-1);

2. Create an 'After' 'Update' BR on 'incident' table with filter condition 'Work Notes changes' and add the script:

var incTask = new GlideRecord('incident_task');
incTask.addQuery('incident', current.sys_id);
incTask.query();
while(incTask.next()){
incTask.work_notes = current.work_notes.getJournalEntry(1);
incTask.update();
}

Test Scenarios:

When I created incident I added the work notes "Test 1, Test 2, Test 3" and then I created an incidnet task:

Incident Task:

Then I updated the work notes on Incident as "Test 4" and "Test 5"

Incident Task:

Incident for your reference:

[Tahzeeb]

Hi shruthiub,

Thank you for the reply

Kindly share the screen shot of Before business Rule Including when to Run and Script

[Community Alums]

1. 1st BR on incident_task

2. 2nd BR on incident table