Copying worknotes from Incident to Task

[Tahzeeb]

Hi All,

I need some help on below requirement

I need to copy work-notes from Incident to Task but with the condition that all the work-notes should be copied only at the time of Task creation and later only recent work-notes should be copied.

-Tahzeeb

[Mohammad Danis1]

Hi Tahzeeb,

You can write an After BR, insert/update on Incident Table

Condition: current.work_notes.changes()

var gr = new GlideRecord('incident_task'); 

gr.addQuery('incident',current.sys_id); // Incident with which the task is associated

gr.query();

while(gr.next()){

gr.work_notes=current.work_notes.getJournalEntry(1);
gr.update();

}

[Jaya Shah]

If there are multiple incident tasks, can we include the task number in the update copied from the incident task to the Incident?