Couldn't find info message

[MS17]

Hi All,

I have created a Request from Universal Request using UI action "Create Request". once catalog item is created, i could see this info message "A new request REQ0010241 is created. You can opt to close the existing UR0010272 if it is no longer required." (OOTB) I need to disable it, I have checked BR, script include, i couldn't find it, any suggestion would be helpful.

Thanks.

[Ankur Bawiskar]

@MS17 

I believe it comes from platform level and you won't know from where it's actually coming.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[MS17]

@Rushi Savarkar @Ankur Bawiskar 

Do you think would it be possible to remove this info message, because we are closing the universal request once primary ticket is created, then there is no point of showing this info message "A new request REQ0010241 is created. You can opt to close the existing UR0010272 if it is no longer required."

Thanks.

[Ankur Bawiskar]

@MS17 

No you cannot as it comes from platform level.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Roushdy]

When the property sn_uni_req.com.snc.ur.request_integration is set to true, the out-of-the-box behavior is to create a Universal Request (UR) for each catalog task and link the RITM to the corresponding UR

My question is: How did you break that link between the UR and Catalog Item while still keeping thesn_uni_req.com.snc.ur.request_integration = true?