Developer

With Developer instances we are unable to create SNOW Incidents using Table APIs, it returns 401

Created a fresh developer instance and tried creating INC using Table APIs, it's returning 401 Unauthorized error. This was working till last month(~).From SNOW portal - REST API Explorer page it works using X-UserToken header, but from Postman it do...

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ServiceNow Real World Problems

Hello Community,Do we have any resource where Servicenow publishes real-world scenarios that can be solved through Servicenow implementation, or do we have any such website from which we can take the example that can be implemented? Thanks & RegardsP...

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SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status

SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status. It was working earlier, but now response body is empty. Any reason this is stopped ? Not finding in SNOW docs also. Please help.

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how to make pdf file using script

Hi,Im trying to make a pdf file using business rule.When Im using this function in my PDI, its working well:var pdfAPI = new sn_pdfgeneratorutils.PDFGenerationAPI(); var result = pdfAPI.convertToPDF( html.join(''), cu...

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Remove Welcome Page from Playbook

I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...

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How to launch a Playbook from the SOW Chrome_tab

I'm currently designing something for our Service Desk so that when they click the + tab in the SOW, it will launch into a Playbook instead of having them fill out a new Incident. I've already added the additional option which I called "New Incident...

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ServiceNow Incident Alerts as Adaptive Card on Microsoft Teams

Hello Experts,Any idea and document for ServiceNow Incident Alerts as Adaptive Card on Microsoft Teams. I would like to configure this.

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MCP installation.

Hi All,I am unable to install the MCP server on my PDI because it is showing as unavailable. Could someone please advise on how I can resolve this?

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Not able to edit columns for control related list in authorization package record in CAM Workspace

Not able to edit columns for control related list in authorization package record in CAM WorkspaceI want the reference and control allocation columns to be removed for the workspace view, when I go to cam workspace -> authorization package record->Co...

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Agent availability in Workspace using Advanced work assignment

Is it possible to extend the time when the agent goes offline without keeping open the agent tab in workspace so that their status remains unchanged . How it is configured to go to offline state?

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Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. Service...

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Enable condition builder on survey scorecard for user (role: survey user, non-admin)

I need to create a survey for a client using a course management application. A Proof of Concept (POC) is already done; I tested it using my own user account, and I have admin rights (which will be important later). During the demo, I accessed the "V...

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I want to hide attachment button on the

Hello Experts !! I want to hide the attachment tab in the ESC portal where approval state is not requested. Please refer to the below screenshot. We tried updating "Tab Configuration" record to achieve the same. But the problem here is that it loo...

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ITOM - The Smart Guide for Event Management Framework

Use Case: What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? Solution: What is Noise? In your organization, numerous physical and virtual servers, as well a...

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Auto populate not working

I have been tasked with creating a catalog item of which i have the following acceptance criteriaAs a user, I need the following fields to display if "New User Account" is selected for "What is your account request?"(show the following fields from th...

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