Create a Custom Action in Flow Designer to Create a Dynamic Link to the RITM

[jmiskey]

In Flow Designer, it appears that you cannot use the ${URI} parameter to create a dynamic link to the RITM in a Send Email action.  I came across a similar thread, but like with a lot of posts on this site, the links to earlier versions are pretty much dead in all replies more than a year or two old (https://www.servicenow.com/community/developer-forum/how-to-add-link-to-ritm-in-flow-designer-send-m...).

I really would like to find out a way to do this using the Send Email action.  The post from Aishwarya_R looks promising, but what I would really like to do is create a reusable Custom Action that I can use that will build the URL needed for the Send Email action.

I am thinking that the Custom Action would have the following information:

- inputs: sys of RITM, RITM number

- output: dynamic URL to RITM

And I really do not want to hard-code the environment into the URL.  I would love it to be dynamic, to automatically build in the DEV, TEST, or PRD portion of the URL (instead of having to hard-code it), so it will reflect whatever environment it is being run from.

Is this all possible?

Thanks

[DylanBlumenberg]

Thanks for that note about ServiceNow interpreting a data pill as HTML @jronquillor. Seeing that gave me an idea and I have another method to share.

The URL I was attempting to generate was a simple Fedex tracking number link. To do that, I created a flow variable with the HTML code for the link, then used data pills to grab the tracking number.

After that, I simply placed the data pill for the variable in the Send Email action. 

Then in the sent email, it creates the URL as expected!