Create a KB Article via Service Portal

[bsol]

Hello all,

I want to have the possibility to create a KB Article via the Service Portal (only for ITIL user who are connected) and two item : 1. Create a Public Article and 2. Create a Private Article. I didn't find anything on the web or OOB so I decided to create one from scratch with a record producer. But I'm not sure that's the best way !?

So if anyone knows the best practice to do something like this, it would be helpful.

[TrevorK · Accepted solution]

We have talked about this with our sales/technical consultants at SN and they suggested to just use the Record Producer feature. I have seen nothing else that would work (short of creating a custom widget).