Create a link for Approve/Reject

[Prasnajeet1]

Hi All

I am creating a link to approve/reject a request. In my email script I have written below script. When user click on the link it should redirect the user to sysapproval_approver table to that record.

template.print('<a href='+gs.getProperty('glide.servlet.uri')+'sysapproval_approver.do?sys_id='

+ current.sys_id + '>' + "Click here to Approve/Reject "+ current.sysapproval.number + '</a>');

Ideally the link appeared like: "Click here to Approve/Reject" but this coming like "Click here to Approve/Reject undefined".

Can someone please help to correct the link and helps to achieve the requirement.

[Dr Atul G- LNG]

Hi @Prasnajeet1 

Have a look in OOTB notification

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3D927afd45c0a8010a001f28267acf98e4%26sysparm_record_list%3Dactive%253dtrue%255enameCONTAINSappro%255eORDERBYorder%26sysparm_record_row%3D2%26sysparm_record_rows%3D40%26sysparm_record_target%3Dsysevent_email_action%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue

[Prasnajeet1]

Hi Atul

Thanks for your quick response however OOB is not something I am looking. In case of oob it is coming as "LINK" however in my case I am looking the entire line as link along with the RITM number.

Something like "Click here to Approve/Reject RITM000000"

[Servicenow34]

Hello @Prasnajeet1,

Kindly use below code in your email script.

var url=gs.getProperty('glide.servlet.uri')+'sysapproval_approver.do?sys_id='+ current.sys_id;
template.print("Click here to Approve/Reject:" );
template.print('<a href=' + url + '>'+current.sysapproval.number+'</a>' );

This will give below output.

which will redirects you to the approval page.

Hope this help!

Kindly mark helpful/accepted if assists.

Thank you!

[Prasnajeet1]

Hi

I tired with your script as well but not sure what is wrong in my instance I am  still getting the link as "Click here to Approve/Reject undefined". 

Could you please help me on this