Hello All,
I have an urgent requirement as stated below:
I'd like to have a popup modal displayed when I close an incident or a change.
Expected behavior:
- when the incident or change status is put to "closed - complete" or "resolved" or "cancelled", and an outage is linked to it, the modal should appear and ask if the outage has ended. 3 buttons should be proposed: "Yes", "No", "Cancel"
- On "Yes", outage should be ended and record (incident or change) status updated
- On "No", outage should not be ended and record (incident or change) status updated
- On "Cancel", no action (action of updating the record status should be cancelled)
I am very new to this modal functionality , please guide me with this requirement.
Thanks in Advance
Souvick
