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How can we put Priority beside the Urgency in "My Request"?

Joshua Prakash
Tera Expert

Which widget can we customize to get the required "Priority"?

Please check the below image

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Joshua Prakash 

 

For this please check the standard ticket configuration module. 

 

AGLearnNGrow_0-1718260328540.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Image missing @Joshua Prakash 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Uploaded. Please check it

Dr Atul G- LNG
Tera Patron

Hi @Joshua Prakash 

 

For this please check the standard ticket configuration module. 

 

AGLearnNGrow_0-1718260328540.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Joshua Prakash
Tera Expert

Thank You, Atul 🙏