Hello Everyone! Our company still uses the Call feature and every time the service desk receives an email, they are having to copy and paste the information on a call. What steps do I have to take to make it so when the service desk receives an email, it automatically creates a new call (which then they can decide if its an incident or a request)? I did a bit of research and it said to create an Inbound Action but I am unsure how to create one and what script I should use for it? Any advise is appreciated.
Thank you!
