Create a new field on sc_req_item table

[sonita]

I have created a service catalog form. now the customer is asking to see one of the fields which is on the form on the Requested Item table:

so my question is , is it a good practice to create a field on the sc_req_item table?

[sonita]

Alright then, actually i need to map a variable on the form to this new field ! is it possible?

[Dilip Puligilla]

Yes!! it should able to access

Thanks

Dilip

[sonita]

Ok now I've created that on the table but it needs to be access from ESS portal ?! does it make any difference?

Ess users should see that ; not every one has itil license

[Chuck Tomasi]

Hi Soni,

The list layout is the same for ESS or standard UI.

[Abhinay Erra · Accepted solution]

soni,

If you are looking to show any fields form catalog on to sc_req_item, you can pull the field from catalog by configuring form layout and list layout on sc_req_item table.

Thanks,

Abhinay