Create a report to display "Schedules" in a calendar view
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Hi Team -- can anyone please help me on this requriment
Create a report to display "Schedules" in a calendar view
- This request is being made as a process improvement initiative to bring a forward visibility to Changes/schedules that are planned ahead of time
could you please provide me the steps -
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
You can check this dashboard. You can filter by Scheduled Job in Job classification(Optional) field.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Try going to:
System Diagnostics > System Events and Jobs Monitoring > Scheduled Jobs Dashboard
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
ServiceNow – Create a Calendar View Report for Schedules / Planned Changes
Objective
Create a report that displays Change Schedules (or Maintenance / CAB events) in a Calendar view, providing forward visibility into upcoming planned work.
Step-by-Step Instructions
1. Identify the Data Source
Decide which table contains the “Schedules” or “Planned Changes” you want to visualize.
Common choices:
Change Request [change_request]
Change Task [change_task]
Maintenance Schedule [cmn_schedule_span]
CAB Meetings [cab_meeting]
For Change visibility, use the Change Request table.
2. Create a New Report
Navigate to:
Reports → View / Run → Create New
Enter:
Name: Change Schedule Calendar View
Source type: Table
Table: Change Request (or the one you selected)
3. Define the Calendar Visualization
Under Type, select Calendar.
Configure:
Calendar start date field: start_date or planned_start_date
Calendar end date field: end_date or planned_end_date
Title field: number or short_description
This will determine what appears as the title of each event in the calendar.
4. Apply Filters
You can filter to show only approved or scheduled changes:
State: Scheduled / Implement / Review
Type: Normal / Standard
Category: Infrastructure / Application / Network
Example filter:
State is one of [Scheduled, Implement, Review]
AND Planned Start Date is on or after Today
This ensures only future or active change events appear.
5. Group or Color-Code (Optional)
To enhance clarity:
Group by: Assignment group, Category, or Service
Color by: Change type or Priority
Example: Normal = Blue, Emergency = Red, Standard = Green
In the “Style” tab of the report, set the Color by field.
6. Adjust the Calendar Display Settings
In the Calendar Configuration:
Default view: Month
Enable drag-and-drop if desired (for visual adjustments)
Choose Time Zone as per your organization (use UTC or local time)
7. Test and Preview
Click Run to generate the report.
Verify that all events are correctly aligned with the planned start and end dates.
Ensure that overlapping or multi-day changes appear correctly.
8. Publish to a Dashboard or Workspace
You can embed this report for visibility:
In a Dashboard:
Go to Performance Analytics → Dashboards → Edit
Add a Report Widget
Select your “Change Schedule Calendar View” report.
In Change Management Workspace:
Use UI Builder → Add Visualization
Embed the report as a Calendar component linked to the change_request table.
9. (Optional) Enable Filtering
To make it interactive, add filters such as:
Change Manager
Assignment Group
Service / CI
This helps managers focus on specific teams or service areas.
10. Save and Share
Save the report.
Use Sharing → Share with Groups or Roles (e.g., Change Managers, CAB Members).
Optionally, schedule a weekly PDF export for CAB review meetings.
Outcome
✅ You now have a calendar-style view displaying planned or scheduled changes, providing:
Visual awareness of upcoming maintenance windows.
Improved planning and coordination.
Easier CAB review and impact assessment.
Optional Enhancements
Integrate with Change Calendar (cmn_schedule_span) to display blackout or maintenance windows.
Overlay multiple sources (e.g., Incident or Maintenance events) using Report Widgets.
Use UI Builder → Change Schedule Component for advanced filtering and workspace integration.
Summary
By following these steps, you’ll create a Change Schedule Calendar Report that offers forward visibility into planned work.
It improves collaboration between Change Managers, CAB, and Operations teams while aligning with ITIL best practices.
