Create a Request Item using data passed in Inbound Email in ServiceNow

[Community Alums]

Hi There,

I have a requirement to create a request item when the below data is passed to ServiceNow's mail ID using Inbound Email Action. Below is the fixed format ServiceNow will be receiving, want to understand how to parse the data in :

Region: AMER

Country: Canada (Reference field)

Company: Test Canada Inc. (Reference field)

City: Montreal (Reference field)

Department: Information Technology (IT) (Reference field)

SF ID: 123000

Employee ID: 123000

Cost Center: 000123

Job Title: 

Personal Title: 

First Name: Test Onboarding

Legal Name: 

Last Name: ServiceNow

Date of Joining: 2024-06-15

Line Manager: Tejas Test

Line Manager Email: tejas.test@test.com

Ticket URL: 

Ticket ID: SR-114283

Thanks,

Tejas

[Hemanth M1]

Hi @Community Alums ,

Did it work?

[Community Alums]

Hi @Hemanth M1 ,

I did the same changes you asked, still it's creating Incident, checked all the other actions.

Thanks,

Tejas

[Hemanth M1]

Hi @Community Alums ,

I would comment everything and print some logs statement to see if my inbound action is triggering first.

[Community Alums]

Hi @Hemanth M1 ,

Did you check at your end, is it working?

Thanks,

Tejas

[Hemanth M1]

Hi @Community Alums 

I meant you to do , comment everything just put some log statements and see if inbound is triggering or delete this inbound action create a new one and check.