Create a request using inbound email action with multiple conditions

[Aruna13]

Hi,

I have requirement to create a new request for a custom table using inbound email action. Not only creating it, we do have some conditions for creating the same.

1. request should not be created if the email was received from some specific senders.

2. request should be created with some fields assigned with particular values, if the subject contains corresponding/particular words. - we have many conditions with the same scenario.

How to achieve this? can anyone help me with the code? 

Thanks in advance!!!!

[jonsan09]

You can try creating a flow in 'Flow Designer' with a trigger of 'inbound email' with your required conditions and then followed by a action to create or update a record with your values.

[Aruna13]

Hi,

Customer didnt want to create the flow, instead they asked us to use inbound action.