Create a Trigger Condition targeting a field from a Variable as the User Field

[Kristoff15]

Hello,

I need help to create a trigger condition where the target table is Request however, for the user field I would need to use a field that is in the Variable section of the Requested Item which is the value of the field New Employee Name. Can anyone suggest solutions on how to achieve this?

[Ahmmed Ali]

hello @Kristoff15 

Can you explain more about use case? are you creating BR or flow and want the trigger condition? and also the condition.

Thank you,

Ali

[Kristoff15]

Hello @Ahmmed Ali 
I am just setting up the flow of the trigger, I want the survey to be sent to the New Employee whose name is indicated in a variable of the Requested Item ticket.

[Ahmmed Ali · Accepted solution]

Hello @Kristoff15 

Variables are not accessible in the field selector in trigger condition record. However below thread provides a workaround for this, which you may consider.

https://www.servicenow.com/community/itsm-forum/assign-survey-from-workflow-using-catalog-item-varia... 

Thank you,

Ali