Create a UI action to create incident in workspace

[Rakshanda Kunte]

How to create a UI Action in workspace to create an incident from an alert.

Can anyone help with Workspace client script?

Thanks.

[Ethan Davies]

Hey Rakshanda,

You can use the 'Create Incident' UI Action that comes OOTB for the Interaction Table as a foundation for your UI Action, you can find it on your instance by visiting the following URL:

https://INSTANCE_NAME/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3Da89d504b873303002...

Here is a sample of the script here:

var canCreateIncident = false;
if ((current.isNewRecord() && current.canCreate()) || (!current.isNewRecord() && current.canWrite()))
	canCreateIncident = current.update();
else
	canCreateIncident = true;

if (canCreateIncident) {
	var inc = new GlideRecord("incident");
	inc.initialize();
	inc.caller_id = current.opened_for;
	inc.short_description = current.short_description;
	if (gs.getProperty("com.snc.incident.create_from_interaction.save") === 'true') {
		inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number);
		var incSysId = inc.insert();
		if (incSysId) {
			var interactionRelatedGR = new GlideRecord("interaction_related_record");
			interactionRelatedGR.initialize();
			interactionRelatedGR.interaction = current.sys_id;
			interactionRelatedGR.document_table = 'incident';
			interactionRelatedGR.document_id = incSysId;
			interactionRelatedGR.insert();
		}
	}
	action.openGlideRecord(inc);
	new InteractionRelationshipUtil().copyAttachments(current, inc);
}

[Abhijit Das]

This is fine. But it is automatically creating an incident. 
I want to get to 'Create New Incident' page, so that unless the agent clicks on save, the record won't get created.

[kimreverman]

Did you get the "Create incident" from interaction on workspaces to open the 'Create New Incident' page?  If so, how?