Create a UI policy to priority changes

Tippireddy Venk
Tera Contributor

Hi,

UI policy for priority changes from old value to newvalue.

I need to a UI policy for this not client script please help me

4 REPLIES 4

AndersBGS
Tera Patron
Tera Patron

Hi @Tippireddy Venk ,

 

I don't get your question and the business requirement, please explain some further.

 

if my answer has helped with your question, please mark my answer as accepted solution and give  a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Tippireddy Venk 

 

Try this way

 

AGLearnNGrow_0-1708335765089.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Aman Kumar S
Kilo Patron

Hi @Tippireddy Venk 

Access to oldvalue and newvalue is only there for onCHange client scripts and not UI policy, not sure which scenario asks you to handle it in UI policy

Best Regards
Aman Kumar

Maddysunil
Kilo Sage

@Tippireddy Venk 

Define conditions that should trigger the UI Policy. In this case, you want the policy to trigger when the priority field changes from a specific old value to a specific new value.

  • For example, you can set the condition to Priority Changes to Critical to High

     

     

    Please Mark Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

     

    Thanks