create ACL for Record Producer
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02-18-2024 06:50 PM
Hi Team, When i Run Update set scan I got the below finding for my Record producer to remove that finding i need to create ACL could you please suggest what kind of ACL & How many ACL i need to create to remove this finding ?
Thanks for your Time.
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02-18-2024 07:28 PM
Hi @Somasekhar6,
Pretty sure you won't have to configure ACL but instead, configure the 'user_criteria' of the Record Producer.
Thanks
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02-18-2024 08:25 PM
hi @James Chun tried with your solution after that also still getting same finding when i run update set scan.
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02-18-2024 07:29 PM - edited 02-18-2024 07:30 PM
Hi @Somasekhar6 ,
The suggestion here was not to create an ACL.
Seems like your record producer was created & the Roles(roles) field was set as blank or User criteria isn't defined.
Usually, it is considered a best practice to add a default role like snc_internal or itil or whatever the requirement that satisfies.
The Roles field should be added manually from the form layout if it isn't available.
Please mark it as "Accept as Solution" and "Helpful". if this solution helped you.
Thanks & Regards,
Madhan Somesh.
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02-18-2024 08:28 PM
hi @Community Alums thanks for your response already we have user criteria defined for the record producer to accessible for particular group even though we are getting this finding. I Tried @James Chun solution also still getting same finding