Create Alert when a particular group is selected in Incident

[Arun Priya]

Hi, 
I need to create a alert if a group is populated based on the configuration item selected. The group is configuration item support group. But this doesn' work.

 /*function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
g_form.getReference('cmdb', function(record) {
if (record.support_group && g_form.getValue('ass_group') !== record.sup_group) {
if (confirm(getMessage('Do you want to change the assigment group for the selected CI support group')))
g_form.setValue('ass_group', record.sup_group);
}
});
}*/
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
// Need this script to run even when the value = '' to reset assignment group to empty
if (isLoading || newValue == '') {
//g_form.setValue("ass_group",''); 
return;
}
// getReference is used with a call back function to maintain best practices.
//g_form.setValue("ass_group",''); 
var assgn_grp = g_form.getReference('cmdb_ci', setassigngrp);
}
function setassigngrp(ci) {
var group = g_form.getValue('ass_group');
var category = g_form.getValue('category');
if (group == '') {
g_form.setValue("ass_group", ci.support_group);
}
else if (ass_group == '5ca69d10c370b550474c223599013190'){
alert('Dear ServiceDesk team. Please consider "Process_ServiceNow assignment" group is not a real ');
}
if (group != '' && ci.sup_group != '' && category != 'it' ) {
var answer = confirm("Do you want to overwrite the current assignment group set ?");

if (answer == true)
g_form.setValue("ass_group", ci.sup_group);

}



else {
//Call Server side script include to fetch the sys id of IT Service Desk group only if CI doesnot have support group
//var grp = new GlideAjax('SysIDofITServiceDesk');
//grp.addParam('sysparm_name','id');
//grp.getXMLAnswer(assign);
}
//function assign(response)
{
var ans = response;
//g_form.setValue("ass_group",ans);
}
}

16 th line didn't work. Let me know if anyone have idea.

[Debasis Pati]

Hello @Arun Priya ,

Use the below script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading) {
return;
}

// Get CI details and pass them to callback function
g_form.getReference('cmdb_ci', setAssignmentGroup);
}

function setAssignmentGroup(ci) {
if (!ci) return;

var currentGroup = g_form.getValue('assignment_group');
var category = g_form.getValue('category');

if (!currentGroup && ci.support_group) {
// If assignment group is empty and CI has a support group, set it
g_form.setValue("assignment_group", ci.support_group);
} else if (currentGroup === '5ca69d10c370b550474c223599013190') {
// Alert for ServiceDesk team
alert('Dear ServiceDesk team. Please note that "Process_ServiceNow assignment" group is not a real group.');
}

// Ask the user if they want to overwrite an existing assignment group
if (currentGroup && ci.support_group && category !== 'it') {
var answer = confirm("Do you want to overwrite the current assignment group with the selected CI's support group?");
if (answer) {
g_form.setValue("assignment_group", ci.support_group);
}
}
}

Please mark it as correct if this helps you.

Regards,
Debasis

[Ankur Bawiskar]

@Arun Priya 

try this

 /*function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
g_form.getReference('cmdb', function(record) {
if (record.support_group && g_form.getValue('ass_group') !== record.sup_group) {
if (confirm(getMessage('Do you want to change the assigment group for the selected CI support group')))
g_form.setValue('ass_group', record.sup_group);
}
});
}*/
 function onChange(control, oldValue, newValue, isLoading, isTemplate) {
     // Need this script to run even when the value = '' to reset assignment group to empty
     if (isLoading || newValue == '') {
         //g_form.setValue("ass_group",''); 
         return;
     }
     // getReference is used with a call back function to maintain best practices.
     //g_form.setValue("ass_group",''); 
     var ci = g_form.getReference('cmdb_ci', setassigngrp);
 }

 function setassigngrp(ci) {
     var group = g_form.getValue('ass_group');
     var category = g_form.getValue('category');
     if (group == '') {
         g_form.setValue("ass_group", ci.support_group);
     } else if (ass_group == '5ca69d10c370b550474c223599013190') {
         alert('Dear ServiceDesk team. Please consider "Process_ServiceNow assignment" group is not a real ');
     }
     if (group != '' && ci.sup_group != '' && category != 'it') {
         var answer = confirm("Do you want to overwrite the current assignment group set ?");

         if (answer == true)
             g_form.setValue("ass_group", ci.sup_group);

     } else {
         //Call Server side script include to fetch the sys id of IT Service Desk group only if CI doesnot have support group
         //var grp = new GlideAjax('SysIDofITServiceDesk');
         //grp.addParam('sysparm_name','id');
         //grp.getXMLAnswer(assign);
     }
     //function assign(response)
     {
         var ans = response;
         //g_form.setValue("ass_group",ans);
     }
 }

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Arun Priya 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sunil maddheshi]

@Arun Priya 

• Replace ass_group with group on line 16 since group holds the value of g_form.getValue('ass_group').
• Additionally, there’s another issue: ci.sup_group should be ci.support_group since in your previous references, support_group is the correct field name.

Below is the updated code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    // Allow the script to run even when the value is empty
    if (isLoading) {
        return;
    }

    // Get reference for Configuration Item
    g_form.getReference('cmdb_ci', setAssignGrp);
}

function setAssignGrp(ci) {
    if (!ci) return; // Exit if there's no CI data

    var group = g_form.getValue('ass_group'); // Get current assignment group
    var category = g_form.getValue('category');

    // If assignment group is empty, set it to CI's support group
    if (!group) {
        g_form.setValue("ass_group", ci.support_group);
    } 
    // Alert for specific assignment group
    else if (group === '5ca69d10c370b550474c223599013190') {
        alert('Dear ServiceDesk team, the "Process_ServiceNow assignment" group is not a real group.');
    }

    // Check if assignment group should be overwritten
    if (group && ci.support_group && category !== 'it') {
        var answer = confirm("Do you want to overwrite the current assignment group set?");
        if (answer) {
            g_form.setValue("ass_group", ci.support_group);
        }
    }
}

Please mark correct/helpful if this helps you, thanks!