Create an alert in Service Catalog

[Vlad_Rozic]

Hello,

I am trying to identify how to create a script that will allow for us to get a pop up message when a user means to submit a ticket to request for a particular item or items in the catalog.

For example, if they were to go in and request for a phone, is there a way to make it so that prior to submission or even on page load, they will be prompted with a message that states "this phone is blah blah blah" whatever message we wish?

I have found several solutions online but they do not deal with the Service Catalog, so I'm wondering how to achieve this? Is it a client script? Business rule?

We'd like to make it so that it could be applied to only certain catagories of items.

Thank you for any suggestions!

[Artemis15]

Hi Vlad,

You can create a onSubmit catalog client script having specific conditions.

Let me know in case of any other help.

-

Cheers,

Akash

[Vlad_Rozic]

I see.. would there be somewhere I could get an example of a script that may work for this?

I'm very green with scripting and haven't done much at all in SN up to this point.

[Artemis15]

If you know how to write client script on form than catalog one is also similar.

If you dn't know, then i suggest you that go for forms first.

-

Cheers,

Akash

[Beth11 · Accepted solution]

Hi there!

The one you're probably looking for if you want a popup is alert. A very basic OnLoad script that would show an alert could be as simple as:

function onLoad() {


   alert('Hi there! I'm an alert message!');


}

This line would go into the script area of a (catalog) client script. You could associate the script with either a catalog item, or a variable set. Be sure to set the "OnLoad" type for the client script.

More details can be on scripts here:

• Client Scripts - ServiceNow Wiki

And on UI messages here:

• http://wiki.servicenow.com/index.php?title=Client_ScriptsScripting Alert, Info, and Error Messages - ServiceNow Wiki

Or here, which is the best reference I have found for the various alerts, popups, and messages available on the service now UI:

• http://www.servicenowguru.com/scripting/ui-info-error-message-cheat-sheet/

If you really want to get fancy, this article is something I'm currently looking into:

• Displaying a Custom Dialog - ServiceNow Wiki

Hope that helps.