Create Automatic Announcement when Major Incident is promoted on service Portal

[williams2]

Hello, can someone help me with my next question?

Is it possible to generate an automatic announcement that is displayed in the service portal when an incident is critical?
which when displayed, shows the date and incident number

If it is possible, how can this be done?
I hope someone can help me with my doubt
Thank you
regards

[shloke04 · Accepted solution]

You can create Announcement dynamically when Incident is converted to a Major incident as you want. BR which I have shared above will do the same thing and will create a Announcement record and also at the same time will create a Relationship between Announcement and the table which links the Announcement to Portal on where it should be displayed.

Posting the screenshot of the BR as well:

If you are unsure on Portal sys id then Navigate to Portal module and open your portal record and then Right click on the header and copy sys id . For example see screenshot below:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[williams2]

Hi shloke  

An apology for the delay, thank you very much for helping me, this has really helped me a lot, I appreciate it a lot 

-Williams

[EduardoH]

Hi,

is there any option to set the display style as urgent, colored red instead blue