Automatic announcement, Display style as Urgent

[EduardoH]

Hi,

I set a BR to create an announcement automatically once a P1 is created in the service portal...I just haven't been able to include within the script the command to set the announcement's display style as urgent (red color) .

I tried gr.display_style = 'Urgent'; or 'urgent' but it did not work as expected, it does create the announcement, but it does not prompt in the service portal

and my code is the following

Business rule

Details

When to run, tab

After

Insert, Update

Filter condition

Priority | is | 1 - Critical

Assignment group | is | Network

Actions, tab

none

 

 

[James Chun · Accepted solution]

Hi @EduardoH,

Haven't gone through the entire code but the Display style field is a reference type.

So I think you can either do one of the following:

• gr.setDisplayValue('display_style', 'Urgent'); OR
• gr.setValue('display_style', '339ea11ae7d4030075c2a117c2f6a9cf');

Cheers

[James Chun · Accepted solution]

Hi @EduardoH,

Haven't gone through the entire code but the Display style field is a reference type.

So I think you can either do one of the following:

• gr.setDisplayValue('display_style', 'Urgent'); OR
• gr.setValue('display_style', '339ea11ae7d4030075c2a117c2f6a9cf');

Cheers

[SanjivMeher · Accepted solution]

As suggested by James you need to either set display value or sysid, as display style is a reference field.

You also need to set few more fields.

Such as Public as true, type, from date and to date.

[EduardoH]

Thank you!!!

It is working now, and love the suggestions!

Gracias desde Costa Rica!!!