Hello
Given I am a change requester, when I create and submit any change, the change manager group receives an email notification,
If I am in the itsm engineering group and I create a change request configuration item field is .Net Framework email notification is sent to ITSM Engineering group
Please note that anyone in the ITSM engineering group can only see and select .NET Framework
I have created this notification and it works, but my current solution is hard coded and I do not want to hardcode it
How can I achieve this?
How can I configure this email notification to send based on group type and or send based the configuration item having the corresponding "show on the following" type?
Gracias
