SeviceNow and Team's group chat Integration

singhpragati
Tera Contributor

Hi  All,

I am trying to send a notification card to a Microsoft Teams Group Chat (not a channel) from ServiceNow whenever a specific catalog item is submitted.

I have already implemented this successfully for a Teams Channel using Incoming Webhook + Business Rule (RESTMessageV2). However, I understand that Incoming Webhooks are not supported for Group Chats.

Could anyone suggest the best approach to post an Adaptive Card to a Teams Group Chat from ServiceNow?

 

Is there any native ServiceNow integration or a simpler approach available?

Any help or guidance would be greatly appreciated!

Thank you!

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