Hi ,
I am working on a requirement in the Service Operations Workspace (SOW) Knowledge Article page.
Requirement
When a user clicks the “Test” button, the selected Knowledge Article should be added to a custom favorites table. The record should store:
User
Knowledge Article
I have already:
Created the required custom table
Configured the Data Resource in UI Builder
Added a Client Script for the button action
Currently, the functionality is working correctly, and the article is being added to the custom favorites table successfully.
Issue
I am trying to add validation so that:
A user can favorite a particular article only once
If the same user tries to favorite the same article again, it should not create a duplicate record
Instead, it should display a notification message such as:
“This article has already been added to your favorites.”
I attempted to perform a duplicate check using a Lookup Records data resource before creating the record, but the validation is not behaving as expected in UI Builder / SOW Workspace.
Question
What is the recommended approach in UI Builder / Now Experience to:
Check whether the favorite record already exists for the current user and article
Prevent duplicate inserts
Show a warning notification if the article is already favorited
Any guidance or best practices would be greatly appreciated.
Thanks in advance!
