Create Folder action failing while Get Site succeeds in SharePoint Online Spoke

[Daniel142]

Hi Team,

I’m currently configuring the SharePoint Online integration in ServiceNow using the SharePoint Online spoke and I found a behavior that I would like to confirm.

Current behavior

The connection itself appears to be working correctly because actions such as Get Site are returning successful responses.

However, when trying to use the Create Folder action, the step fails.

Error received

The response body returned is:

{
  "error": {
    "code": "BadRequest",
    "message": "Resource not found for the segment '_api'.",
    "innerError": {
      "date": "2026-05-18T16:31:35",
      "request-id": "xxxxxxxx",
      "client-request-id": "xxxxxxxx"
    }
  }
}

 

Additional details

• The SharePoint connection test is successful.
• OAuth authentication appears to be working correctly.
• Get Site action works without issue.
• The failure only happens with Create Folder.
• We are using Microsoft Graph-based authentication.

I would like to confirm:

1. Is the Create Folder action expecting a different Site URL format?
2. Is there any known limitation when using Graph authentication with this action?
3. Should the folder path be relative to the document library root?
4. Is additional configuration required for the Document Library parameter?

Additional context:

• Site: /sites/TestSP
• Library: Documentos compartidos
• Target folder example: Folder1

Thank you in advance for your support!

[Tanushree Maiti]

Hi @Daniel142 

Can you validate your end point .

Please try making a test API call from Postman to verify that it’s working correctly. Also, confirm with the SharePoint team that you’re using the correct endpoint URL and request parameters.

refer post on similar issue:

Error with SharePoint Online Spoke - BadRequest, message: Resource not found for the segment _api 

Also check: https://stackoverflow.com/questions/79684914/graph-api-badrequest-message-resource-not-found-for-the...

https://learn.microsoft.com/en-us/answers/questions/2281480/resource-not-found-for-the-segment-tenan...