Hi Team,
I’m currently configuring the SharePoint Online integration in ServiceNow using the SharePoint Online spoke and I found a behavior that I would like to confirm.
Current behavior
The connection itself appears to be working correctly because actions such as Get Site are returning successful responses.
However, when trying to use the Create Folder action, the step fails.
Error received
The response body returned is:
{
"error": {
"code": "BadRequest",
"message": "Resource not found for the segment '_api'.",
"innerError": {
"date": "2026-05-18T16:31:35",
"request-id": "xxxxxxxx",
"client-request-id": "xxxxxxxx"
}
}
}
Additional details
- The SharePoint connection test is successful.
- OAuth authentication appears to be working correctly.
- Get Site action works without issue.
- The failure only happens with Create Folder.
- We are using Microsoft Graph-based authentication.
I would like to confirm:
- Is the Create Folder action expecting a different Site URL format?
- Is there any known limitation when using Graph authentication with this action?
- Should the folder path be relative to the document library root?
- Is additional configuration required for the Document Library parameter?
Additional context:
- Site: /sites/TestSP
- Library: Documentos compartidos
- Target folder example: Folder1
Thank you in advance for your support!
