Create Incident button missing under Universal Request for SOW

[gnewuser]

Hi

I have enabled the universal request plugin and also the Universal Request Integration for the Incident Management plugin . So when I open the Universal Request in Service Operations workspace, I see create request button but not create incident.?

Is there something else that needs to be configured? 

[Dr Atul G- LNG]

Hi @gnewuser 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/itsm-workspace/task/...

Check once here, I am also activating it in my PDI.

[gnewuser]

Thanks but I dont see the "Create incident " button on the universal request in Service Operations workspace. I see the "create request" though

[Dr Atul G- LNG · Accepted solution]

Hi @gnewuser 

Unfortunate, in my case it creating incident as soon as UI submitted. May be you can repair the plugin and try. 

[gnewuser]

Thanks! I modified the UI action (create incident) of Universal request table -> checked the format for configurable workspace.