Create Incident tickets for Backup failures
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06-06-2023 02:31 PM
Hello everyone,
We usually get backup failures from Rubrik in an excel sheet. The excel sheet contains backup failures based on location and also has start time and end time. It is sent to ServiceNow through email. Upon receiving ServiceNow has to create incident tickets. (for ex: if the excel has 10 failure then ServiceNow has to create 10 incident tickets based on location)
Any ideas on how to acheive this scenario?
Thank you in advance.
Karthik
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06-06-2023 03:08 PM
Hi there!
It sounds like you might be after Inbound Email Actions. You can read more about that here: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_.... However, I don't think it can parse through attachments, so the content would need to be provided directly in the email, which the inbound action would then parse through.
