Create incident via inbound action with dynamic values from email body

[User567145]

Hi,

I want to create an incident via inbound action but there are few conditions where I am stuck.

caller_id -- should be the value mentioned in email body "Email Address -- XYZ"

Short Description -- this is for <"Country" from the email body> submitted by <"Owner Name" from the email body> on < "Date" from email body>

[Dr Atul G- LNG]

Hi @User567145 

Try like this

[User567145]

These values are dynamic.

[User567145]

Email Address and Short description will be dynamic.

[swathisarang98]

Hi @User567145 ,

You can refer to below articles,

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/reference/... 

https://www.servicenow.com/community/developer-forum/inbound-email-action-auto-populate-values-in-in... 

and also you can check the OOTB inbound action -> Create Incident 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang