Inbound email action - auto populate values in incident table from email body

[nivethika]

Hi,

How to populate fields value in incident table from email body using inbound action. once i send email with few parameters, automatically those parameter fields values should be mapped to that particular field in incident table.

example: suppose from email you send any parameter such as name of the

configuration item : Ansible 

category: Software 

assignment group: test group.

description : ansible incident test.

Thanks in advance,

Nivethika

[Ankur Bawiskar]

Hi,

you can get value of those like this

there is particular syntax to get the value from name: value pair

var description = email.body.description.trim();

var group = email.body.assignment_group.trim();

var category = email.body.category.trim();

var ci = email.body.configuration_item.trim();

current.category = category;

current.description = description;

current.setDisplayValue('cmdb_ci', ci);

current.setDisplayValue('assignment_group', group);

Parsing Inbound Email

Regards
Ankur

[nivethika]

Thank you Ankur.

I tried using the above method, let me attach here. please correct me if i am wrong.

inbound email action - when to run type: new and script below

from mail i have sent like this

It didnt map in incident table.

Please help me out.

[Ankur Bawiskar]

Hi,

did you check in logs what came for those 4 values?

Are you sure your inbound action ran?

Regards
Ankur

[nivethika]

yes i checked by giving info message -

gs.info("parameter test"+ category + description + ci+ group);