create incident via workflow

[vinod8008]

We are trying to create an incident via workflow, We have tried using the run script

This is one of the scripts we have tried via the run script activity:

(we found this via the community)

var gr = new GlideRecord('incident');

gr.initialize();

gr.short_description = 'Printer is broken again';

gr.description = 'There is something wrong with the printer again, should we get a new one?';

gr.insert();

It is working but how to make the short description and description as dynamic in above script.I create two fields on the sc_task table and how to capture the fields values and set the values to the description and the short description of the incident table while creating a ticket using workflow.

please help me to achieve that task.

ThankQ.

[Harish Ragz]

Are you capture the two field details from sc_task table?. If yes you can achieve this by creating a Business Rule.

Create a business Rule on SC_TASK table.

var gr = new GlideRecord('incident');

gr.initialize();

gr.short_description = current.short_description;

gr.description = current.description;

gr.insert();

[Archana Reddy2]

Hi Vinod,

You need to use current  object in the run script activity.

var inc = new GlideRecord('incident');
inc.initialize();
inc.short_description = current.value_of_field1;
inc.description = current.value_of_field2;
inc.insert();

And, the workflow should be created on sc_task table.

Mark the answer as Correct/Helpful based on the impact.

Thanks,

Chappidi Archana

[vinod8008]

hello Archana

we create a workflow on sc_req_item, and I write the script in Run Script to create an incident ticket, but the short description value in

the script is static, we want to make it dynamic.

gr.short_description = 'Printer is broken again';

ThankQ

[Archana Reddy2]

Hi,

You want to fill the short description of incident dynamically based on which field on which table?

If the field is from sc_req_item table, you can use the script I posted in the previous reply.

Let me know if the field is not from sc_req_item table.

Thanks,

Chappidi Archana