create incident via workflow

[vinod8008]

We are trying to create an incident via workflow, We have tried using the run script

This is one of the scripts we have tried via the run script activity:

(we found this via the community)

var gr = new GlideRecord('incident');

gr.initialize();

gr.short_description = 'Printer is broken again';

gr.description = 'There is something wrong with the printer again, should we get a new one?';

gr.insert();

It is working but how to make the short description and description as dynamic in above script.I create two fields on the sc_task table and how to capture the fields values and set the values to the description and the short description of the incident table while creating a ticket using workflow.

please help me to achieve that task.

ThankQ.

[vinod8008]

Hi,

The field is in the sc_task table and I want to fill the short description of incident dynamically

Thanks.

[Archana Reddy2]

In that case, this may help you:

var task = new GlideRecord('sc_task');
task.addQuery('request_item',current.number);
task.query();
if(task.next())
{
var inc = new GlideRecord('incident');
inc.initialize();
inc.short_description = task.value_of_field1;
inc.description = task.value_of_field2;
inc.insert();
}

Mark the answer as Correct/Helpful based on the impact.

Thanks,

Chappidi Archana

[vinod8008]

Sorry, the code is not working.Even incident is not created.

[Archana Reddy2]

Please modify the second line in the above code as:

task.addQuery('request_item',current.sys_id);

Mark the answer as Correct/Helpful based on the impact.

Thanks,

Chappidi Archana

[Harish Ragz]

Actually request_item is a reference field so update the filter statement to current.sys_id.

(i.e task.addQuery('request_item ',current.sys_id);)