create incident via workflow

[vinod8008]

We are trying to create an incident via workflow, We have tried using the run script

This is one of the scripts we have tried via the run script activity:

(we found this via the community)

var gr = new GlideRecord('incident');

gr.initialize();

gr.short_description = 'Printer is broken again';

gr.description = 'There is something wrong with the printer again, should we get a new one?';

gr.insert();

It is working but how to make the short description and description as dynamic in above script.I create two fields on the sc_task table and how to capture the fields values and set the values to the description and the short description of the incident table while creating a ticket using workflow.

please help me to achieve that task.

ThankQ.

[vinod8008]

The field values are not captured in the incident, it shows a blank in short description field.

[Archana Reddy2]

Can you please paste your code here so that we can help you better.

[vinod8008]

here is my code

var task = new GlideRecord('sc_task');
task.addQuery('request_item ',current.sys_id);
task.query();
if(task.next())
{
var inc = new GlideRecord('incident');
inc.initialize();
inc.short_description = task.getValue('u_my_short_description');
inc.description = task.getValue('u_my_description');
inc.insert();
}

[Harish Ragz]

No need to use getValue here .Use directly task.u_my_short_description.

[Archana Reddy2]

Remove getValue from the code and give it a try. This will work.

Mark the answer as Correct/Helpful based on its impact.

Thanks