Create Interaction via Email

[Jeroacha]

I have a problem with an inbound email action "Create Interaction" that creates an interaction via email and populate the opened_for field with de userID from de user who sent the email, I have all de email properties that i need active but when i make a test sending an email to the smtp direction, in the system log of the emails it appears the log corresponding to the test but it sets as deleted and i dont know why this is happening. 
This is de code in the actions tab:

//  Note: current.opened_by is already set to the first UserID that matches the From: email address

current.caller_id = gs.getUserID();

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;

current.short_description = email.subject;

current.category = "inquiry";

current.interaction_state = 1;

current.notify = 2;

current.contact_type = "email";

//current.opened_for = gs.getUserID();

if (email.body.assign != undefined)

   current.assigned_to = email.body.assign;

if (email.importance != undefined) {

   if (email.importance.toLowerCase() == "high") {

        current.impact = 1;

        current.urgency = 1;

   }

}

if (current.canCreate())

    current.insert();

[GlideFather]

olá @Jeroacha,

is the incoming email associated with any user account in ServiceNow? 

I guess this is not a PROD if you are testing it, navigate to to the "Email diagnostic", you will see if it is not blocked.
If it is something else, please share more details - logs or something else.

[Jeroacha]

Yes, but if its not it shouldn't be a problem beacuse there is a proerty eneabled which creates a guest user if the incoming email is not realated to any user in the servicenow table and the interaction caller set as "Guest". I check the "Email diagnostic" and its everything okey. The log of this interaction that should be created via an incoming emal just reflects the deleted field as "true"