Ask approval from shared mailbox members

[samirmeroua]

Hello All 

I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment group. 

is this even possible?  I know that I have to create a group and add users in it .. but the request wouldn`t go to shared mailbox. but to member`s individual emails. 

[Ankur Bawiskar]

@samirmeroua 

I think this is not feasible unless you create group in instance.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[samirmeroua]

I thought so ,,, I did a group, they get notified once the approval is sent to group .. also added an action Send Email to shared mailbox containing request detail  just

in case. 

[Tanushree Maiti]

Hi  @samirmeroua ,

It seems you are talking about DL (Distribution List). 

You have to establish the integration with Microsoft exchange.

https://www.servicenow.com/docs/r/integrate-applications/integration-hub/setup-ms-exch-ol.html

Integrate the ServiceNow instance and Microsoft Exchange Online account by creating a custom OAuth application in Microsoft Exchange Online to authenticate ServiceNow requests.

Now with the permission , You can read the Data.

Note: Exchange data is secured and sometimes sensitive data. Before start it , please check with them whether they will share the data . 

[Tanushree Maiti]

Hi @samirmeroua 

Check this post.. They have achieve it using Microsoft AD Spoke.

https://www.servicenow.com/community/developer-forum/is-there-a-oob-solution-for-add-remove-user-to-...